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Shipping Policy

Shipping Policy

At Variocart Shop, we strive to provide a seamless and transparent shipping experience to ensure customer satisfaction. Below are the details of our shipping process.

Shipping Range

  • Countries: We currently ship within the United Kingdom.
  • Future Expansion: We are considering expanding our shipping options to other areas in the future.

Shipping Costs

  • Within the United Kingdom: We offer free shipping on all orders.
  • No Hidden Fees: All shipping costs are clearly stated at checkout.

Order Processing Time

  • Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
  • Last Order Time: Orders placed by 4:00 PM (GMT+00:00) (Greenwich Mean Time, London) will be processed on the same day.
  • Weekend Orders: Orders placed over the weekend will be processed the next business day.

Transit Time

  • Estimated Delivery Time: 5-7 business days.
  • Business Days: Shipments occur Monday to Friday.
  • Notes: Delivery times are estimates and may vary due to external factors such as weather conditions or transportation issues.

Shipping Process

  • Reliable Courier Services: We ship via DHL and FedEx.
  • Insured Shipments: All shipments are insured. If your item is lost or damaged during transit, please contact our customer service team for assistance.
  • Eco-Friendly Packaging: We use sustainable packaging materials to minimize our environmental impact.

Tracking Instructions

  • Tracking Information: After placing your order, you will receive an email with tracking information, including the shipping company name and tracking number.
  • Track Your Order: You can track your order directly on our website. Simply enter the tracking number in our tracking portal to view the status of your order.
  • Questions: Our support team is always ready to help with any tracking-related questions.

Missing Items Procedure

  • Reporting Missing Items: If any items are missing from your order, please contact our customer service within 7 days of receiving your package via contact@variocart.shop.
  • Resolution: We will resolve the issue as quickly as possible by sending a replacement item or offering a refund.

Return Policy

  • Returns: Returns are accepted within 30 days of receiving your order.
  • Conditions for Returns: Products must be unused, undamaged, and returned in the original packaging. Personalized or custom items cannot be returned.
  • Return Costs: Return shipping costs are the responsibility of the customer unless the item is defective or incorrect. In those cases, Variocart Shop will cover the return shipping costs.
  • Refund: Refunds are processed within 7 days of receiving the returned item and will be issued to the original payment method.

Restocking Fee

  • No Restocking Fee: Variocart Shop does not charge any restocking fees for returns.

Return Delivery Costs

  • For Defective Products: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or defective in any other way.
  • For Customer Remorse: The actual cost of return delivery will be charged to the customer. This applies if the customer purchases the wrong product, the item does not fit, or they no longer want the item.

Contact Information

For any inquiries or assistance with shipping and returns, please contact our customer service: